Frequently Asked Questions
Everything you need to know about shopping at Al Dawaa Pharmacies Fashion
What is the standard delivery timeframe for my fashion order?
We offer express shipping within 2-3 business days for all major cities. For remote areas, delivery may take up to 5 business days.
Can I return apparel items if they do not fit?
Yes, we offer a 14-day return policy for all fashion items, provided they are unworn, have all original tags attached, and are in their original packaging.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as sizing may vary between different brands.
Which payment methods are accepted on your platform?
We accept all major credit and debit cards (Visa, MasterCard), Mada, Apple Pay, and Cash on Delivery for select regions.
Are the luxury brands sold on Al Dawaa Pharmacies authentic?
Absolutely. We guarantee 100% authenticity for all our products, as we source directly from authorized distributors and official brand partners.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an SMS and email containing a tracking link and a unique tracking number to monitor your delivery in real-time.